Video that lives inside the chart, not beside it
Plenty of clinics run telehealth on a generic video link and a separate EHR. It works until it doesn't: the provider is toggling between a meeting window, the patient's chart, and the intake form, copying details by hand and hoping nothing gets lost between tabs. Every one of those context switches is a place a note goes missing or a prescribing detail gets transcribed wrong. And a consumer video tool that isn't covered by a business associate agreement is a HIPAA exposure most clinic owners don't want to think about.
Heally's video and chat visits are part of the platform, not a link stapled to it. A provider opens a visit and the patient's intake, history, and chart are right there; notes written during the call land in the record instantly; and if the visit ends in a prescription, it flows straight into the same system that captured intake and on to pharmacy fulfillment. The visit is one continuous, encrypted workflow rather than three tools that don't talk to each other.
What the visit experience includes
Everything a clinician needs during a live or async encounter, in one window.
End-to-end encrypted, HIPAA-compliant video for synchronous appointments — no separate meeting app or consumer link required.
Message-based and asynchronous encounters for the many treatments that don't need a live call, so patients get care on their schedule and providers work efficiently.
Providers document directly in the patient's record during the encounter. Notes are captured in context, not reconstructed afterward from memory.
Walk a patient through lab results, a treatment plan, or educational material on screen during the visit to improve understanding and adherence.
A visit that ends in a treatment decision flows straight to the provider's e-prescribing and on to pharmacy fulfillment — no re-entry between systems.
The visit happens under your clinic's name and domain. Patients see your brand, not a third-party video vendor's.
How a visit runs end to end
Custom intake and consent are captured before the encounter, so the provider walks in with the full picture rather than starting cold.
Live video or async chat, with the chart, history, and intake alongside the conversation. The provider charts in-visit and can screen-share as needed.
Every eligibility and treatment decision rests with the licensed provider. Notes and the decision are recorded in the same encrypted record.
Prescriptions route to fulfillment, follow-ups schedule, and engagement messaging keeps the patient on track — all sharing the visit's data.
Security, encryption, and data ownership
Video and chat visits are end-to-end encrypted and run inside a HIPAA-compliant platform, with data encrypted in transit and at rest. Because the encounter, the notes, and the resulting prescription all live in the same system, each visit carries a clean audit trail — who saw the patient, what was documented, and what was decided — instead of being scattered across a video app, an EHR, and a pharmacy portal that were never designed to reconcile.
Ownership sits with you. Patients experience your clinic's brand and domain throughout the visit, and the patient relationship and records are yours; Heally provides the encrypted infrastructure behind your identity. This is the structural gap software-only tools leave open — a generic video link may not be covered by a business associate agreement, and even when it is, it doesn't connect to the rest of the encounter. Here, the visit is native to the platform that also handles compliance, records, and fulfillment.
The video and visit tooling supports care; it does not deliver it. Heally does not make clinical decisions or guarantee outcomes. Whether a visit is conducted synchronously or asynchronously, and every eligibility and treatment decision that results, rests with the licensed provider and must follow the applicable state requirements for that encounter. Telehealth visit and prescribing rules vary by state and change over time.
Where video visits are the deciding capability
For consultative practices, the quality of the visit is the product. A functional-medicine practice that spends 45 minutes reviewing labs and history with a patient needs charting and screen sharing in the same window, not a video call it has to write up afterward. Every detail captured live is a detail the provider doesn't have to reconstruct from memory later, and every minute saved on documentation is a minute returned to the patient. A concierge practice sells the experience itself — a seamless, branded, private visit is the whole value proposition, and a clunky third-party link that drops calls or forces an app download undercuts exactly what the patient is paying for.
Because the visit connects to the rest of the platform, it also feeds everything downstream: the intake that sets it up, the prescribing and fulfillment that follow, and the engagement that keeps patients returning. Nothing captured in the encounter has to be re-entered anywhere else, which is where errors and dropped follow-ups usually creep in. If you want to see how the encounter starts, our custom intake and consent forms capture the context the provider relies on. All of it is one system, included together — no separate video subscription and no startup fee.
Questions about telehealth visits
Is the video actually HIPAA-compliant?+
Yes. Video and chat run inside a HIPAA-compliant platform with end-to-end encryption and data encrypted in transit and at rest — not a generic consumer video link that may fall outside a business associate agreement.
Do you support asynchronous visits, or only live video?+
Both. Many treatments are handled well through secure chat and asynchronous encounters, while others call for live video. You can offer whichever fits each program, and the provider decides what is clinically appropriate.
Can providers chart during the visit?+
Yes. Providers document directly in the patient's record during the encounter, with the intake, history, and chart alongside the conversation. Notes are captured in context rather than reconstructed later.
Does the visit connect to prescribing and pharmacy?+
Yes. A visit that ends in a treatment decision flows straight to e-prescribing and on to <a href="/platform/pharmacy-fulfillment">pharmacy fulfillment</a>, so there is no re-keying between a video tool, an EHR, and a pharmacy.
Whose brand does the patient see?+
Yours. The visit happens under your clinic's name and domain, and the patient relationship and records are yours. Heally provides the encrypted infrastructure behind your identity.
Is there a separate cost for video?+
No. Video and chat visits are part of the platform, bundled with the EHR, provider network, and pharmacy fulfillment — no separate video subscription, no startup fees, and no long-term contracts.
Keep exploring
Included with every Heally partnership
Encrypted video and chat visits ship with the platform — no third-party link, no separate subscription, no startup fees. Let's walk through the full visit experience on your own brand.
Schedule a DemoSchedule a demo
See how quickly you can run your whole clinic on Heally — software, a 50-state provider network, and pharmacy fulfillment, handled from day one.