Real people. Real support. 7 days a week.
A dedicated support department that answers your patients — so your front desk doesn't have to.
Your patients always reach a real person — never a chatbot loop
Heally's support staff is available nationwide from 7am to 10pm, 7 days a week. Whether a patient has a scheduling question, a tech issue, or needs help navigating their telehealth visit, our team handles it immediately — so your front desk doesn't have to.
Support that converts patient inquiries into completed visits
Heally's support team handles inbound calls, SMS, live chat, and scheduling — keeping your patient pipeline moving. Providers show up to their queue with patients ready to go, not stuck trying to log in or reschedule. We handle the friction so your team handles the care.
Support that works alongside your EHR, scheduling, and billing — not separate from it
Because Heally's support team operates inside the same platform your providers use, they have real-time access to patient records, appointment status, and communication history. No siloed ticketing system, no information gaps — just fast, informed support for every patient.
Every patient request becomes a tracked task
When a patient calls, texts, or messages, the support team logs it as a task with an owner and a due date. Unassigned and overdue items are flagged, doctors see their own queue, and your clinic can watch everything move to done — instead of hoping a sticky note survived the front desk.
Everything your patients need. None of the overhead.
Hiring a full patient support team costs $40,000–$80,000 per year in salaries alone — before training, management, and turnover. Heally includes a dedicated support department at no additional charge, active from the moment your clinic goes live.
Heally automatically sends appointment reminders, renewal prompts, and follow-up messages via email and SMS — keeping patients informed and reducing no-shows without your staff lifting a finger.
After every visit, Heally's support system automatically triggers follow-up sequences — renewal reminders, check-in prompts, and re-engagement campaigns for patients who haven't rebooked.
Patients can reach Heally's support team via live chat to get immediate answers to scheduling questions, tech issues, or general clinic inquiries — without calling your front desk.
Heally's team answers inbound patient calls on your clinic's behalf — handling appointment scheduling, collecting patient information, answering common questions, and routing urgent matters to your providers.
From helping a patient join their first telehealth visit to troubleshooting a provider's connection — Heally's tech support team resolves platform issues quickly so consultations stay on schedule.
What clinic owners say about Heally's support team
Since I began using Heally, their support team has been there every step of the way. I've been able to reduce my administrative overhead and spend more time with patients.
I'm not very tech-savvy, but I didn't have to take time away from my practice to add telemedicine to my clinic. Heally handles client support, scheduling, and patient communications — I just see the patients.
Having a real support team available 7 days a week means my patients never feel stranded between visits. It's made a huge difference in patient retention.
Frequently Asked Questions About Heally's Patient Support
What does Heally's patient support team handle?+
Heally's support team handles inbound patient calls, live chat, appointment scheduling, tech support, and automated SMS and email follow-ups — all on behalf of your clinic. Your staff doesn't need to manage any of it.
What hours is Heally's patient support available?+
Heally's support team is available 7am to 10pm, 7 days a week, nationwide. Your patients can always reach a real person during those hours — no chatbots, no voicemail loops.
Does Heally's patient support cost extra?+
No. Patient support is included with Heally's platform — there is no additional charge for the support team. You get the equivalent of a full patient support department without the hiring cost.
Is Heally's support team US-based?+
Yes. Heally's patient support team is US-based and handles communications professionally on behalf of your clinic — representing your brand to patients at every touchpoint.
Can Heally's support team answer questions about my clinic's services?+
Yes. Heally's support team can answer basic patient questions about your clinic — including pricing, services offered, and the telehealth process — in addition to handling scheduling and tech support.
How does Heally's support differ from a chatbot or answering service?+
Heally's support team consists of real people — not automated chatbots or outsourced call centers. They operate inside the same platform as your EHR and scheduling tools, which means they have full context on each patient's situation and can resolve issues without transferring the patient or putting them on hold.
Does Heally's support team handle patient scheduling?+
Yes. Heally's team handles inbound appointment scheduling for new and existing patients — including booking, rescheduling, and sending confirmation reminders. Your front desk doesn't need to manage the scheduling queue.
What happens if a patient has a tech issue during a telehealth visit?+
Heally's tech support team resolves patient-side issues in real time — connection problems, audio/video issues, login errors, or any platform questions. Providers don't lose appointment time troubleshooting with patients.
Does Heally send automated follow-ups after appointments?+
Yes. After every visit, Heally automatically sends follow-up messages, renewal reminders, and re-engagement prompts via email and SMS — reducing patient dropout and keeping your schedule full without any manual effort from your team.
Which types of clinics use Heally's patient support?+
Heally's patient support is used by weight loss clinics, GLP-1 and semaglutide programs, hormone replacement therapy (TRT) clinics, medspas, IV therapy clinics, longevity practices, functional medicine providers, and other telehealth and wellness-focused clinics across the US.
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